Returns & Exchanges
Shop With Total Confidence
If something isn't right, we'll make it right. Here's everything you need to know about returning or exchanging your SITCOVER order.
30-Day Window
Return or exchange unused products within 30 days of delivery.
Free Fitment Exchange
Ordered the wrong vehicle fitment? We'll exchange it at no extra cost.
Simple Process
Start your return online in minutes — no printer or store visit required.
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Return Eligibility
Most SITCOVER products can be returned or exchanged within 30 days of delivery, provided they meet the conditions below.
Eligible for Return
- Unused, unwashed, and unaltered products
- Items in their original packaging with tags attached
- Returned within 30 days of the delivery date
- Products with manufacturing defects, at any time under warranty
- Incorrect fitment ordered by mistake
Not Eligible for Return
- Products that have been installed, used, or washed
- Items returned after the 30-day window
- Custom or made-to-order items marked as final sale
- Products damaged due to misuse or improper installation
- Gift cards and digital products
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How to Start a Return
Follow these steps to return or exchange your SITCOVER order.
Contact Our Support Team
Email us with your order number and the reason for your return. Include photos if the issue involves a defect or incorrect fitment.
Receive Your Return Authorization
Our team will review your request and send you a return authorization along with shipping instructions within 1-2 business days.
Ship the Item Back
Pack the item securely in its original packaging and send it to the return address provided in your authorization email.
Refund or Exchange Processed
Once we receive and inspect your return, we'll process your refund or send your exchange within 3-5 business days.
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Refunds vs. Exchanges
Depending on your situation, you can choose between a refund or an exchange.
| Scenario | Recommended Option | Processing Time |
|---|---|---|
| Wrong vehicle fitment selected | Free Exchange | 3-5 Business Days After Receipt |
| Changed your mind, item unused | Refund or Exchange | 3-5 Business Days After Receipt |
| Manufacturing defect | Free Replacement | 1-3 Business Days After Review |
| Item arrived damaged in transit | Free Replacement | 1-3 Business Days After Review |
Who Pays for Return Shipping?
If the return is due to our error — such as an incorrect item, defect, or shipping damage — we cover return shipping costs in full. For returns due to a change of mind or self-selected incorrect fitment beyond the free exchange policy, the customer is responsible for return shipping.
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How Refunds Are Issued
Approved refunds are credited back to your original payment method. Please note the following processing details:
- Refunds are issued to the original card or payment method used at checkout
- Please allow 5-10 business days for the refund to appear on your statement, depending on your bank
- Shipping fees are non-refundable unless the return is due to our error
- You will receive an email confirmation once your refund has been processed
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Returns Questions
I ordered the wrong seat cover fitment. What do I do?
Contact our support team within 30 days of delivery with your order number and the correct vehicle year, make, and model. We'll arrange a free exchange for the correct Dedicated Fit version, provided the original item is unused.
Can I return a Bundle if I only want to send back one item?
Yes. You can return individual items from a Bundle order. Your refund will be adjusted to reflect the individual item price rather than the discounted bundle rate, since the bundle discount applies to the full set.
How long does it take to receive my refund?
Once we receive your returned item, refunds are processed within 3-5 business days. It may take an additional 5-10 business days for the funds to appear in your account, depending on your bank or card issuer.
What if my product is defective after the 30-day return window?
Manufacturing defects are covered separately under our product warranty, which extends beyond the 30-day return window. Visit our Warranty page for full coverage details and how to file a claim.
Do I need the original packaging to return an item?
Yes, items must be returned in their original packaging with all tags attached to be eligible for a refund or exchange. If you no longer have the original packaging, contact our support team before shipping your return.
Ready to Start a Return?
We're Here to Make It Easy
Reach out with your order number and we'll guide you through the process step by step.