What if the seat cover doesn't fit my car?

Sorry to hear about that! If the seat cover you received doesn't fit your car, you may initiate a Return Request within 30 days from the date of the item's arrival
Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags. If you fail to do so, we will not accept your return

How do I return an item?

We support 30-day return policy. 1. Please reach out to Sitcover customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number. Please note that items sent back to us without first requesting a return will not be accepted 2. Sitcover support will share the corresponding return address with you within 24 working hours 3. For the refund to be processed in a timely manner, please be sure to send a return notification to Sitcover with the following information:
  • Name of the courier
  • Tracking number

Return Conditions

Undamaged products can be returned within 30 days of purchase The refund process begins once the returned item is returned to Sitcover's warehouse for inspection
  • Returns must include all accessories
  • Item must include original packaging
  • your item must be in the same condition that you received it, unworn or unused, with tags
  • Buyer is responsible for return shipping
  • Sitcover refunds the cost of the product itself. (Shipping fees are non-refundable.)
  • Returns may be rejected if the item does not meet the above requirements
  • We do not offer Freight To Collect (FTC) service for the packages returned to us.
  • We do not accept returned items that were sent back by you directly without checking with Customer Service first
  • If an item in your order arrives damaged or defective, please contact support@shopsitcover.com and our customer service team will assist you with replacing or crediting the damaged items. support@shopsitcover.com
  • Final Sale Policy: all sale items purchased at an extra 50% off are final sales and cannot be returned or exchanged
  • We do not refund under the following circumstances: The recipient cannot be contacted or the recipient's address is wrong, resulting in the logistics company being unable to deliver. The goods may be destroyed by the local logistics company
It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Sitcover’s online stores, please contact retailers for refunds.
Please fill in the right address, phone number, and postcode when placing an order. When the logistics company delivers, please make sure your phone is contactable
If the item you are returning is eligible for an exchange, you may request an exchange during your process of return
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund
Depending on where you live, the time it may take for your exchanged product to reach you may vary
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

How long does it take to get a refund?

Refunds will be issued once the item arrives at our warehouse and is checked for no errors. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too

Can I change/cancel my order after I've placed it?

Yes. Once an order has been placed, you have a day to contact us at support@shopsitcover.com to modify or cancel the order during our operation hours. If you are unable to cancel within that time frame, you may return or exchange your order after you receive it. Our customer service will give you a reply in 12 hours. support@shopsitcover.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

Return Address

580 McIntyre Rd suite 200, 75071, McKinney TX
If you want to return the items to the nearest return address, please contact Customer Service Email: support@shopsitcover.com to provide your issues, your order number, the reason, and the item(s) you would like to return. Our customer service representative will reply to you within 24 hours. support@shopsitcover.com

Lost Packages

We ship with only the most reliable carriers worldwide including USPS. Once the package has left our warehouse, Sitcover cannot be held accountable for lost, stolen, or miss-delivered packages.
Please contact the carrier assigned to your order and see if they have any insight. If they are unable to assist, please email us at support@shopsitcover.com so we can work with you to resolve this. support@shopsitcover.com

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item

Tax policy

Our website does not charge additional value-added consumption tax, so customers need to pay separately
If you have any questions about our refund policy, please contact us support@shopsitcover.comsupport@shopsitcover.com